Privacy Policy

Privacy declaration

Flex-head Europe,

located at

Lochemseweg 5f

7214RA Epse

The Netherlands,
is responsible for the processing of personal data as shown in this privacy statement.

Contact details

Lochemseweg 5f

7214RA Epse

The Netherlands

Data Protection Officer
Mark Bevers is the Data Protection Officer of Flex-head Europe. He can be reached via

Personal data that we process
Flex-head Europe processes your personal data because you use our products/services and / or because you provide them yourself.
Below you will find an overview of the personal data that we process:

– First and last name

– Address data

– Phone number

– E-mail address

– IP address

– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

– Location data

– Information about your activities on our website

– Internet browser and device type

Special and / or sensitive personal data that we process
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.

For what purpose and on what basis do we process personal data
Flex-head Europe processes your personal data for the following purposes:

– Handling your payment

– Sending our newsletter and / or advertising brochure

– To be able to call or e-mail you if necessary to carry out our services

– To offer you the possibility to create an account

– To deliver goods and services to you

Automated decision-making
Flex-head Europe does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of Flex-head Europe). Flex-head Europe uses the following computer programs or systems:
– WordPress and plug-ins: for content management of the website

– Sendcloud: for the shipment of the ordered packages

– Buckaroo link: for being able to make online payments

– Paypal link: for being able to make online payments

How long do we keep personal data
Flex-head Europe does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
– Personal data> Retention period 2 years> For customer service purposes

– Personalia> Retention period 2 years> For customer service purposes

– Address> Retention period 2 years> For customer service purposes

Sharing of personal data with third parties
Flex-head Europe does not sell your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Flex-head Europe remains responsible for these processing operations. Flex-head Europe uses no third parties for the packaging and shipping of the ordered goods.

Cookies, or similar techniques, that we use
Flex-head Europe does not use cookies or comparable techniques.

View, modify or delete data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Flex-head Europe and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.
You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to
To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Flex-head Europe would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: Dutch Data Protection Authority

How we secure personal data
Flex-head Europe takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. For example, we ensure that only the necessary persons have access to the data, that access to the data is protected and that our security measures are regularly checked. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via
We keep your data to keep you informed of new products and developments within our company. If you want to have your data removed, you can let us know.

The management of Flex-head Europe.

February 2024.